Terms & Conditions

Welcome to Total Cards. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Total Cards' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not continue to use this website.

Please read this before placing an order

When Placing an order you agree to the following checkout conditions.

  • For any orders placed that contain any pre-order items, we will hold this order and set the order status to "processing" until everything is ready to ship. When everything is ready to dispatch you will then receive an email informing you that your order is on it's way, thus changing your order status to "complete".
  • When placing an order with us, we will always secure the funds at the checkout.
  • Orders containing single cards are subject to our Single Cards Return Policy. We use a warranty seal on orders containing single cards. If these seal is broken we cannot accept returns for single cards.
  • International returns that come back to us due to "refused to pay the customs fee", will be refunded minus the original delivery cost and an additional charge from DPD to return the item back to us as your order was sent through the network and needs to be returned. Each countries return charge differs so click here for a full breakdown.

The term ‘Total Cards’ or ‘TotalCards.net’ or 'us' or ‘we’ refers to the owner of the website whose registered office is Total Cards, 6 Maple Way, Newton Aycliffe Business Park, Newton Aycliffe, Durham, DL5 6BF, United Kingdom. The term ‘you’ refers to the user or viewer of our website.

We are in NO way affiliated, sponsored or connected to the "Pokémon Company International, Inc" (TPCi) or any other official body relating to Pokémon. 
We (Total Cards) are a separate businesses, operating solely as a independent "Trading Card Store" (Online) - To which we sell Official Pokémon Merchandise. We only use content which is publicly available online, all logos, names, characters and images are property of their respective owners.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us, to provide you with a professional ecommerce solution.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. This also extends our right to refuse the right to refuse service after purchase on any order that falls under any of the above mentioned conditions.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
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