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Returns And Refunds Policy
We have an easy to follow returns guide which is explained below. All returns made to us need to be sent to the following address:
6 Maple Way
Durham Way South
Newton Aycliffe Business Park
To return an item to us then please use the contact form and submit your query to us and we will do everything we possibly can to resolve your issue before sending anything back.
If you placed an order with us and did not create an account you can find the information regarding your order on the following returns page click here, simply enter your surname & email and you can view all the order details.
If we have sent you the incorrect item or something is missing from your order we will cover any charges to get the products to you ASAP. If you want to cancel an order, customers are advised to do so before an order is dispatched.
If you cancel your order after the items have left our office, you will have to return the package back to us unopened and in the condition you received it (we cannot accept opened items). If you cancel your order after it has left us we’re not responsible for the delivery charges that you incurr to return your order back to us. We also need to receive the goods back before any refunds or exchanges can be given. To ensure items make it back to us safely we strongly recommend using a recorded service to return items, we're not responsible for any items lost in the Post.
If you wish to return items back to us for an exchange, the cost of delivery will be taken into consideration, if the returned items are under £20. This would result in a small delivery charge to send the new item/s out. Costs for this can be found at the checkout, using the delivery calculator.
As of the 3/8/21 we have updated our returns policy on Single Cards. Going forward, all orders for single cards will be sent out using warranty tape. All orders for Single Card will be sent out using top loaders with warranty tape over the top loader. This tape is to prevent any foul play that may be done to a Single Cards order. Once this tape has been broken or removed, we cannot accept a return for the Single Cards. We caution customers to carefully inspect the card before removing it from its packaging to ensure the card is correct.