Privacy Policy

This privacy policy sets out how Total Cards uses and protects any information that you give us when you use this website.

Total Card is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Total Cards may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th May 2018.

1. Information we collect and how it's used

1.1. We collect the following:

a.) Full Name. We use in the event an account is created or if an order is processed as a guest or registered user. If you have other addresses on your account with additional names these will also be collected and stored.

b.) Contact Information. Information including email address & telephone number. Both may be required to be able to process your order. For example, a courier company may need your telephone number to inform you about your delivery and without this, the order may not be processed by them.

c.) Demographic. Information such as postcode, preferences and interests to help us personalise emails to the products you're most likely to be interested in. This also includes saving shopping cart information, allowing you to carry on from where you left off and not lose any items in your basket. From time to time, we may send newsletters containing special offers and surveys with your consent

2. What we do with the information

2.1. We require this information to understand your needs and provide you with a better service, and in particular for;

a.) Internal record keeping. We use your information within the company in physical form in particular, when you place an order. Your invoice that is enclosed within your order, contains your address and this is handled with the utmost regard and only visible to the staff member packing your order. Additionally by law we are required to keep a copy of your order which is archived and stored in compliance with GDPR regulations and UK privacy laws.

b.) Promotional Emails. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can opt-out of this service via your account dashboard or via the link at the bottom of every email from us.

c.) Customer Service. We may also contact you by mail if no other means of communication have been successful.

d.) Geographical Marketing. We may also use your location to provide targeted marketing based on your location.

e.) Display Marketing. We may use the information to customise the website according to your interests and purchase history/website activity.


3. Security

3.1. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

3.2. Sometimes we may need to investigate orders that have not passed our automatic payment provider's fraud detection. This will mean that it may take slightly longer before your order is completed as we will need additional time to correct any issues found. In some cases this does mean speaking to our payment processing provider and discussing your account with them, in these circumstances your address is shared with them to validate your payment method.

4. How we use cookies

4.1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

4.2. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

4.3. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

4.4. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. You can view our cookie policy.

5. Links to other websites

5.1. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites, so please check their Privacy Policies. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

6. Klarna

6.1. In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

7. Controlling your personal information

7.1. You may choose to restrict the collection or use of your personal information in the following ways:

a.) Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

b.) If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

c.) By submitting your information on the website, you consent to the use of that information as set out in this Privacy Policy. If we make any changes to this, we will notify you.

d.) We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

e.) You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us using our 'Contact Us' page available here.

f.) If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

8. Contact us

8.1 If you have any questions about the Site or the Services, please contact us using our 'Contact Us' page available here.

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