Delivery Info

We know how important it is to get your order sent out as soon as possible, for whatever reason it might be you can still place an order as late as 4:15pm for Royal Mail deliveries and we'll still have your order sent out the very same day at no extra charge! (Mon - Fri). For Express Next Day orders, please complete your order before 5pm (Mon - Thur). Friday express orders will arrive on Monday and not on Saturday as this *Requires An Extra Charge of £18*.

Please use the store credit page (Click Here) to add any additional funds to your account when upgrading your shipment, and we will use these funds to cover any additional charges for shipping if requested.


Spend Over £20

Simply spend over £20 (inc VAT) and we'll ship out your order for free! (UK only) We use Royal Mail 2nd Class for all orders that qualify for free shipping. To have your order shipped for free simply select the "Free Shipping" option at the checkout.

Spend Over £30

For any order over £30 (inc VAT) we'll ship out your order for free (UK only) via Royal Mail 2nd class and a signature on delivery for peace of mind. This option is the same as the £20 option but we upgrade it to a Signed For service, if the total is over £30.

Spend Over £100

For any order over £100 (inc VAT) we'll ship out your order for free (UK only) via Royal Mail 1st class and again a signature on delivery for peace of mind. This option will ensure you receive your order the very next day (Mon-Sat) it's not guaranteed however Royal Mail have a 98% next day delivery rate!

Spend Over £175

We also offer free overnight express shipping to mainland UK! (Excluding Highlands) (Mon-Thurs) (Friday orders will arrive Monday unless you pay an additional charge of £18 to have it upgraded to a Sat delivery). This is automatically calculated at the checkout and will be available if you spend more than £175 (inc VAT). All you need to do is select "Free Shipping" at the checkout, we'll take care of the rest.

1

Store Collection

We've got some great delivery options available at Total Cards, from 2 day service through to overnight express. However if you live locally or need an order urgently you can come to our warehouse and collect your order Mon-Fri (9am - 4:30pm). It's completely free and can be collected the very same day. We are based in the North East of the UK, County Durham.

Collecting an order could not be easier, simply complete your on our website and at the checkout, select store collection and after receiving your dispatch from us. Simply call down at your earliest convenience to pick up your order from our warehouse.

When you arrive to collect your order, please bring with you a screenshot or printout of your order confirmation email.

2

Royal Mail - 2nd Class

For anyone wanting to keep the costs extremely low, when buying your favourite tcg's.

2nd Class items are delivered in two to three working days. Royal Mail aim to deliver 98% of 2nd Class items within three working days of posting, orders usually arrive within 2 working days. This service is slightly slower as Royal Mail offer priority to 1st class. This is the method we use for free shipping.

3

Royal Mail - 1st Class

Although Royal Mail aim to deliver 93% of 1st Class deliveries the next working day after posting, they are unable to provide a guarantee. For guaranteed next day delivery we recommend using our Overnight Express Service. Most orders will normally arrive the next day (Mon-Sat) but in some rare circumstances it can take anything up to 2 days to arrive once it's been dispatched, depending on where in the UK you live.

4

Royal Mail - 1st Class (Upgraded)

Although Royal Mail aim to deliver 93% of 1st Class deliveries the next working day after posting, they are unable to provide a guarantee. For guaranteed next day delivery we recommend using our Overnight Express Service. Most orders will normally arrive the next day (Mon-Sat) but in some rare circumstances it can take anything up to 2 days to arrive once it's been dispatched, depending on where in the UK you live.

5

APC - Overnight Express

Express will arrive the next business day (Mon- Fri) with full tracking & signature on delivery. Any orders placed on Friday will be shipped the same day but will not be received until Monday. For any Next Day Saturday deliveries please select this additional option at the checkout.

6

DHL - International

Although Royal Mail aim to deliver 93% of 1st Class deliveries the next working day after posting, they are unable to provide a guarantee. For guaranteed next day delivery we recommend using our Overnight Express Service. Most orders will normally arrive the next day (Mon-Sat) but in some rare circumstances it can take anything up to 2 days to arrive once it's been dispatched, depending on where in the UK you live.

We use DHL for all Express shipments outside of the UK, and DHL Global Mail & Royal Mail Airmail for all worldwide standard shippments!
Shipping times can be found using the link below.

Worldwide Shipping Times!
CLICK HERE

Global Mail

Airmail

DHL Express

Austria
2 Days
2 Days
4 Days
Australia
2 Days
2 Days
4 Days

Timescales

Excluding Royal Mail as they deliver on a Saturday. Delivery timescales include working days only, weekends and bank holidays are not included. International shipments may be affected by weekend and holidays in any or all of the countries involved. Adverse weather may also affect timescales. Our estimated delivery dates only take into account UK holidays at present.

Do I Get a Tracking Number

If the service you select does not have tracking then we cannot provide any additional information regarding the status of a shipment once it has been sent. We also cannot guarantee delivery, only that the package was sent to the address provided. These options are available for people who require a low shipping price to make their purchase as low as possible, without the additional extras.

Incorrect Address

If you provide us with an incorrect or incomplete address, then we cannot be liable for undelivered or misdelivered packages. If we spot a problem with your address such as missing street name or postcode we can hold the order and will contact you to rectify the issue. If the address is complete then your order will be dispatched, if your package is returned to us we can resend the order for an additional delivery charge.

My Order Has Still Not Arrived?

Please Click Here to visit our dedicated lost order page.