Total Cards - Ethos
Company Ethos
Total Cards' business is guided by our vision, values, principles & objectives. We are proud to be recognised within our industry as one of the founding leading sellers within the Trading Card community. Offering the very best service and products for gamers all around the world.
Our Values
Total Cards has become more focused on the customer than any of our competitors, and for that very reason, our value of being affordable have become the most noticeable benefit to shopping with us given our vision was to remain affordable given the company is built on transparent industry changing values.
Our primary value at Total Cards is to make collecting Trading Cards affordable and available, we've worked hard since 2012 sourcing products other retailers didn't want to stock and putting money back into our customers' hands by offering unrivalled prices.
For us to achieve these goals, we have five core values that are at the heart of our company and in everything we do. These values have guided us and our staff for over 10 years and are the reason Total Cards is where it is today.
Our guiding values include:
- Act with uncompromising honesty and integrity in everything we do.
- Provide outstanding unsurpassed service to our customers.
- Providing industry-changing services which constantly place the customer first.
- Value and develop our employees' diverse talents, skills and leadership.
- Offer excellent value for money and focus on saving the customer money!
Five Core Values
Honesty & Integrity
As we deal with valuable collectables, trust is one of the most upheld values here at Total Cards. We believe in the quality of being honest and having strong moral principles, ensuring that customers loyalty remains our greatest interest regardless to what product they may purchase from us.
Outstanding Service
Regardless of where you are in the process of your purchase, we have honest values which we share with every customer. That valued business is something many companies forget to treasure, we'll go beyond necessary to make sure your completely satisfied.
Industry Changing
The very reason why we started this company was to change the industry and with the support from customers choosing to shop with us has allowed Total Cards to push the standards on many processes and services when purchasing TCG products.
Employee Values
Our staff have become one massive family, as we're all gamers we don't have the same corporate principles governing our workforce staff have been free to be expressive, and fully inclusive regardless to how much of a geek or nerd they feel they are! We value the skills and personality every individual brings to the company!
Value For Money
We started out with the aim to change the industry by being the cheapest as prices have increased around the world we've remained true to this value and still offer the very best prices for your favourite collectables. Not only that but we have introduced an industry first rewards points system that changed how customers earned rewards.
Our Vision
Our vision helps define the future of the Trading Card and Hobby industry, what we do, how we do it and what you receive as a service. At the same time, it establishes a stretch goal for all employees at Total Cards. And it captures what differentiates us from competitors as a business.
What we do and have done for 10 years is advancing, enhancing, and improving. How we have done business, and continue to do business, is through services, products, and innovation.
In short, this vision serves as a daily reminder to all of us of what the Total Cards brand stands for.
Principles
Values and Ethics
It’s about who we are and the way we do business. We embrace our core values of honesty, trust and affordability without compromising on quality, and this underpins our business practices. Our Journey
Environmental Sustainability
We have a deep and measured understanding of our impact on the environment. We are constantly working to reduce our impact on the natural environment from energy, business travel and waste. We raise employee awareness on critical issues in sustainable development. Environment Pledge
Community Engagement
We strive to have a positive impact on the communities in which we live and operate. To do so, we established a charity and actively support/encourage our employees to participate in community development. Find Us Online
People Culture
We aim to be the employer of choice. As a responsible and inclusive employer, we focus on the professional development and well being of all our employees, with respect and value for their diversity. We ensure that our business practices empower delivery excellence. Meet The Team
Customer Services
Our customers benefit from our deep understanding of professionalism. We take action on feedback to ensure long-lasting value and growth for both the company and our customer reach. What We Do
Our Objectives
Our objectives are the driving force resonating our vision and values.
Our primary value at Total Cards is to make collecting Trading Cards affordable and available, we've worked hard since 2012 sourcing products other retailers didn't want to stock and putting money back into our customers' hands offering unrivalled prices.
Objectives
- To remain an independent, privately owned (two directors) limited company.
- To remain guided by the principles of good customer service.
- To provide a Trading Card company that offers value for money across our entire catalogue.
- To offer a trusted service empowered by customer-driven feedback
- Maintain the desire to continuously improve our service to meet and surpass customer requirements.
- Director level, regular involvement with customers, in-store and online
- We continue to build a sustainable, successful and responsible business by delivering on our values and vision, which support profitable, responsible growth and underpin our values as a successful business.
- Protecting the environment, with every aspect of the business we conduct. Planting trees every day is just one of the climate initiatives that we undertake to offset any carbon we accumulate conducting business.
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