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Auctions Update

So over the Black Friday weekend we introduced a new feature to the website which was Auctions. Auctions are a cool way for us to restock old products and allow everyone a chance at getting the said product as you all know with Pokemon, the stock is very hard to get ahold of.

The Auction feature has had a lot of teething problems. Firstly was the Friday, customers were unable to purchase store credit meaning they could not participate in the auctions. This issue was not resolved until after 2 of the auctions had ended so it was decided that we were going to extend these auctions through to Monday to allow everyone a chance of entering who wanted to enter.

The second issue arose on Sunday, where the auction feature disappeared from the product pages which meant a lot of people who were waiting to participate with the Auction were unable to do so.

As we are not open on a weekend, the web team were trying their best to fix this issue today before the auctions officially ended but sadly, we have not yet been able to resolve this. We can only apologise about this whole situation. We implemented the feature with the best intentions thinking it was going to be an amazing feature for our Black Friday weekend, and instead, it has been nothing short of a nightmare to our customers who wanted to participate in this.

We will be extending the auctions once again as soon as we have resolved the problems and put it through some further tests to ensure that we don't come across the same problems again. We will be notifying anyone who was participating in the auctions as soon as they are live on the site again.

We are truly sorry about the whole situation and hope that once the auction feature is fixed, it will be smooth sailing.